Tel: Brettonathletics@gmail.com   |   E-mail: Info@vellca.com


Support Questions For Sublimated Garments

Support Questions For Sublimated Garments as below:

1.

 Ask: Please send us price and delivery time for sublimated jerseys ?

Answer: Please advise what kind of sublimated garment you need as we have many different kinds of sublimated garment.Also please advise the estimated quantity for sublimated garment you need and we can offer general production time for your references.

2.

Ask: What kind of fabric you usually need for sublimated garment ?

Answer: Almost of fabric we use are 100% polyester fabric those are at the weight of 140gsm, 160gsm and 200gsm. We also have the 4 way stretch fabric for board shorts.About the hoodie sweatshirts, we have the poly-fleece fabric at the weight of 300gsm.About the rugby jerseys we use the poly-spandex fabric at the weight of 280gsm.

3.

Ask: Would it be possible to send us sample jersey to check quality ?

Answer: There is no problem for us to produce sample jerseys and send to you for testing the quality in person as we always produce samples for clients. You can send us your custom design or use our designs we have available.Also we can send you the fabric swatch together with sample together as well.

4.

Ask: What is your minimum order quantity ?

Answer: The minimum quantity order is 10pcs per design for the first time. After we have worked with each other, we do not have limitation of order quantity, we can produce any quantity of sublimated jerseys for you, even though it is 1pc for you.

5.

Ask: How is your delivery time and shipping method ?

Answer: The production time is about 10-12 days for the order quantity around at 100pcs of sublimated apparel. We always ship the goods by DHL express courier door to door service that usually takes about 4-5 days reach your hands for most countries of the Europe, USA, Canada, Australia, the New Zealand and so on.
6.

Ask: Do you have templates for us to do artwork?

Answer: Yes, we have templates and we can send you templates for you to do artwork. Please advise what kind of sublimated garment you need.

7.

Ask: What kind of design files you need ?

Answer: You can send us your vector artwork in AI, PDF, CDR(CorelDRAW) format.Also you can send us pictures and logos in high resolution if you do not have complete designs, We can have our designers redraw design for you and send you the proof for your confirmation.

8.

Ask: How is the packaging for goods ?

Answer: We always pack goods in individual plastic bag and then we pack them in cartons.

9.

Ask: How can we make payment ?

Answer: About the payment method, we always get the payment by bank transfer and western union( for samples and small orders). Please advise your payment method preferred and I will send you payment information after.

10.

Ask: How Do We Place Order With You ?

Answer:

(1) Please advise what kind of sublimated garment and quantity you need ?

(2) We will send you accurate price for your references.

(3) After you confirm the price, please send us your custom artwork and we will ask our designer to do design proof for your confirmation.

(4) You can send us the size and quantity of sublimated garment order after you confirm the design proof.

(5) I will send you the order invoice for your confirmation and payment arrangement.

(6) After you make the payment, we will arrange the production for you and keep you updated with production photos and you can know we are producing your orders.

(7) When the goods finished, we will ship you the goods by DHL and send you tracking number, you can track the goods online.